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Patient Reference Group

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Press Release and Q&A

DoctorLink - Register Now

Due to the increasing demands on General Practice, we are looking at new ways of managing the needs of our patients and how we can improve access to our services. Merchiston and other Swindon Practices are introducing DoctorLink to assist with directing patients to the best care available and we are inviting all of our patients aged 16+ to sign up. Doctorlink is a great step forward for our patients and this new online service will ask about your symptoms and previous conditions, provide advice and direct you to the best care available including requesting an appointment from the Surgery if required.

Registration is simple! Click on the button below begin the registration process, it only takes a few minutes! For all urgent appointments, we will ask that you undertake a symptom assessment through DoctorLink. Once registered, this tool will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether that be from us or another provider which may include one of the SUCCESS centres. If your outcome indicates that an appointment is required with us, you simply click on the request appointment button when offered. The information you provide will then be shared with our clinicians and we'll contact you to arrange an appointment as appropriate.

Click here to register for DoctorLink
Click here to register

Patients who cannot use the service because of age (under 16) disability or difficulty with internet access will also be triaged as normal. We feel that using DoctorLink will allow patients to be signposted correctly the first time to the most appropriate treatment.

We will continually monitor this new system and make further changes where necessary. If you have some feedback, we'd love to hear it!

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Merchiston Newsletter - Wyvern - Issue 1

Welcome to Merchiston Surgery, part of the Wyvern Health partnership

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Click here to read more about us

(Site updated 18/11/2019)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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