Merchiston Surgery

01793 823307

Appointments

Booking Appointments

1. Online here: Please note you will need to register for this service. Read more here.

2. Call 01793 823307 from 8am to 6.30pm for routine and urgent health problems

3. In person during opening hours 8am to 6.30pm on weekdays

Routine Appointments

GP Routine appointments are released daily for the same day. Routine appointments are to discuss one problem only and are telephone calls. Please only call us on a day when you can take a telephone call from a Clinician and are available to attend a face to face appointment if the Clinician thinks it is necessary.

Our Advanced Nurse Practitioner deals with many minor illnesses and problems and you will be offered a call back by her if appropriate. If it is necessary to speak to a GP, for continuity of care, we may ask you to call on a day your named GP is available.

If you are asked to attend the surgery for a face to face appointment, we will make every effort to ensure our appointments run on time but on occasion there may be a delay in seeing you. Please be patient if this occurs as this could be due to a medical emergency.

The number of appointments available to book each day is dependent on staff availability. If all appointments are booked when you call we will ask you to call the next day. If you are unable to do this we will ask you to call NHS 111 for advice or visit the Urgent Care Centre at GWH.

Urgent Health Problems

Our receptionists will ask for details of your problem and you will be contacted by the practice in due course. One of our GPs will carry out an initial assessment, based on the details you provide and make a decision about the care you require, this process  is commonly known as “Triage” and there are many possible outcomes- a face to face appointment is not always necessary.

The GP  may book an appointment either that day, or in the near future. Your appointment might be with our Minor Illness Nurse, Clinical Pharmacist, Practice Nurse, HCA or GP, alternatively your appointment may be at  specialist clinics at Taw Hill or Moredon. The GP may suggest a referral or further tests or resolve your issue with you via a telephone consultation.

Note: The number of appointments available each day is dependent on staff availability. If all appointments are booked when you call we will ask you to call NHS 111 for advice or to visit the Urgent Care Centre at GWH. For routine matters we will ask you to call the next day.

Cancellations

If you cannot attend an appointment for any reason please inform us (by phone or text) as soon as possible in order for us to give the slot to someone else to avoid the appointment being wasted.

Home Visits

We are only able to visit patients who are housebound. If you are too ill to come to the surgery you should contact the surgery ideally BEFORE 10:00 a.m. to explain why you would like a home visit.

The Receptionist will ask for details of the problem and the reason why you are unable to visit the surgery. The Triage Doctor will then make an assessment on the best way to deal with your problem.

Text Message Reminders

If you have provided your mobile phone details, we will send you reminders by text about your upcoming appointment.