Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
Bereavement – A helpful guide for the bereaved
In the event of bereavement, grief and personal distress may make it hard to deal with urgent practical matters and formalities. Please use this booklet to find the help, counselling ... [continue] Bereavement – A helpful guide for the bereaved
Sepsis: A Guide for Patients & Relatives
Please click on the link: https://www.merchistonsurgery.co.uk/wp-content/uploads/sites/576/2024/06/Sepsis-A-Guide-for-Patients-Relatives.pdf
How to register
Check you are within our catchment area – click on the following link Find a GP – NHS (www.nhs.uk) We are unable to accept patients outside our catchment area. You ... [continue] How to register
Carers
Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers
Concerns, Complaints & Compliments
Please help us to get it right. Our aim is to provide patients and carers with excellent care and outstanding service. Your feedback is key to improving the service provided ... [continue] Concerns, Complaints & Compliments
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality
Data protection and who has access to your records
Data Protection Privacy Notice for Patients Introduction This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect ... [continue] Data protection and who has access to your records
Patient rights and responsibilities
By joining Merchiston Surgery you have agreed to work in partnership with us, as your primary health care provider. The success of our partnership relies on both parties understanding the ... [continue] Patient rights and responsibilities
Privacy
As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled in ways ... [continue] Privacy
Accessible Information Standard
The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille ... [continue] Accessible Information Standard
Text message reminders
You can now register to receive information by text message on your phone regarding appointments and health care. If you wish to register for this messaging service please complete and ... [continue] Text message reminders
Updating your details
If you change name, address or telephone number, please let our receptionists know by calling or writing to us or popping into the surgery to complete a change of details ... [continue] Updating your details
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website
Practice boundary
Please check to see if you are in the practice catchment area BEFORE completing any registration forms. Check you are within our catchment area – click here. We do not accept ... [continue] Practice boundary
Violent or abusive behaviour
Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect. In ... [continue] Violent or abusive behaviour
Named GP
All patients at Merchiston Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You can ... [continue] Named GP
Date published: 8th October, 2014
Date last updated: 15th November, 2014
