By joining Merchiston Surgery you have agreed to work in partnership with us, as your primary health care provider. The success of our partnership relies on both parties understanding the needs of each other, maintaining good co-operation and communication.
Our responsibility to you:
You will treated with dignity and respect at all times
You have the right to confidentiality
You have the right to access your medical records, subject to limitations of the law
You will receive the results of any tests or investigations once we have them
Your suggestions, concerns, complaints and compliments will be welcomed and used where possible to drive improvement
Your responsibility to us:
We expect all staff to be treated with the same respect you would want to receive from us. We have a zero tolerance policy with regards to abuse. (See our library for our Zero Tolerance Policy)
You will inform us if your are unable to attend an appointment
You will inform us of any changes to your personal details, including a change of address
You keep us informed of any past illnesses, medication, hospital admissions and any other information that will enable the Team to provide comprehensive, safe care.
