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Appointments

Booking Appointments

1. Online via the link at the top of this page. Please note you will need to register for this service. Read more here.

2. Call 01793 823307

  • 8am to 6.30pm for routine or telephone appointments
  • Before 4pm for urgent health problems

3. In person during opening hours 8am to 6.30pm on weekdays

Routine / Telephone Appointments

Routine appointments are 10 minutes long and may only be available over several weeks away. This is due to the increasing demand for appointments facing the NHS and the difficulty we have in recruiting new GP’s.

Telephone appointments are 5 minutes long and should be booked with your usual GP or with a GP you have seen recently about an ongoing issue. Please ensure you only book a telephone appointment for a medical issue where you do not need a physical examination.

Routine and telephone appointments are to discuss one problem only. If you feel you need a longer consultation please discuss this when booking your appointment.

The Practice makes every effort to ensure our surgery appointments run on time, but on occasion you may need to wait a while to be seen or called on time. Please be patient if this occurs as this could be due to a medical emergency.

Medical Emergency

The Emergency Department is for critical or life-threatening situations where immediate medical attention is needed, such as breathing difficulties or chest pain, sudden severe pain or heavy loss of blood, for example.

In a medical emergency call 999 immediately and ask for the ambulance service.

Urgent Health Problems

For many urgent health problems it is better for you to contact other service providers rather than our practice. If you require an urgent appointment you can use the following services

1. Call NHS 111
You will be assessed, given advice and directed straight away to the local service that can help you best. Calls to NHS 111 are free from landlines and mobile phones.

2. Visit your local pharmacist
Pharmacists can give advice on lots or problems including simple infections, allergies & minor injuries. Most areas of Swindon have a local   pharmacy who would be happy to give advice & provide you with any medication or dressings they think are appropriate for your problem.

3. Walk in service at Swindon Health Centre ,
The nurse practitioners based in the walk in centre can deal with most urgent health problems in people of any age. You can walk in for an appointment at the following address:

1 Islington St
SN1 2DQ
Tel 01793 541655

Opening Hours: 8am – 6pm every day

4. Walk in service at Urgent Care Centre – 01793 646466
The nurse practitioners based in the walk in centre can deal with most urgent health problems in people of any age. You can walk in for an appointment at the following address:

Urgent Care Centre
Great Western Hospital
SN3 6BB

Opening Hours: 24/7 – 365 days a year

5. Minor Injury Unit Cirencester – 0300 421 6351
If you have a minor injury you can attend the Minor Injury Unit in Cirencester without an appointment.

Cirencester Hospital
GL7 1UY

Opening Hours: 8am to 11pm – 365 days a year

6. Minor Injury Unit Chippenham – 01249 456403
If you have a minor injury you can attend the Minor Injury Unit in Chippenham without an appointment

Chippenham Community Hospital
SN15 2AJ

Opening Hours: 7am to 11pm – 365 days a year

7. Children’s Clinic - 0300 111 0088
They can deal with any urgent health problems in children aged 3 months up to 18 years of age. Please phone on the above number before attending.

8. Mental Health Problems – 01793 835787
If you already have a mental health problem & see the mental health team, if you have a crisis you can contact them at any time.

9. Urgent Social Problems – 0800 0856 666
This may include problems coping or caring for yourself at home if you are elderly or disabled. Help is available from Social Services. You can contact them directly on 0800 0856666 (Office Hours) or 01793 436699 (Other Times).

10. Urgent Dental Problems – 111
If you have an urgent problem such as toothache or a dental abscess you should see a dentist not your GP.

If you have a regular dentist you should telephone them & arrange an urgent appointment. If they are closed there should be an answerphone message with the phone number of the local dentist covering emergencies. If not, the telephone number is 0300 111 5717. If you have trouble getting through phone NHS 111.

If you have no regular dentist you should telephone a Dental Access Clinic 01793 428580 (West Swindon Health Centre). The opening times are Monday to Friday 8.45 - 11.45am & 1.15 - 4.15pm. If the phone line closed you can ring 0300 111 5717 for emergencies involving dental pain, or NHS 111.

11. Call our practice - before 4.00pm.
Our receptionists will ask for details of your problem and you will be contacted by the practice in due course. One of our GPs will carry out an initial assessment, based on the details you provide and make a decision about the care you require, this is commonly known as “Triage” and there are many possible outcomes.

The Triage Doctor or their administrator will call you back. They may book an appointment either that day, or in the near future. Your appointment might be with our Minor Illness Nurse, Clinical Pharmacist, Practice Nurse, HCA or GP, alternatively your appointment may be at the Swindon Urgent Care Centres in Moredon. They may suggest a referral or further tests or resolve your issue with you via a telephone consultation.

OOH - At times when the practice is closed

At night, weekends & public holidays calls will be dealt with by the 'Swindon out of hours service'.

1. Call NHS 111
Your details will be taken by a receptionist & passed to someone who will triage your symptoms. They may give you advice, ask you to attend an emergency surgery, or occasionally if you are too unwell to leave home or are elderly & housebound a home visit by a paramedic, nurse or doctor will be arranged. If you are very unwell an emergency ambulance may be arranged to take you straight to hospital.

2. Walk in service at Carfax Health Centre – 01793 541655
The nurse practitioners based in the walk in centre can deal with most urgent health problems in people of any age. You can walk in for an appointment at the following address:

Swindon NHS Health Centre – walk in

Islington St

Swindon

SN1 2DQ

Tel: 01793 541655

Opening Hours: 8am – 6pm every day

3. Walk in service Clover Centre at Great Western Hospital - 01793 646466 (Only use when Carfax is closed)
The nurse practitioners based in the walk in centre can deal with most urgent health problems in people of any age. You can walk in for an appointment at the following address

A&E entrance at Great Western Hospital
Marlborough Road
Swindon
SN3 6BB

Cancellations

If you cannot attend an appointment for any reason please inform us (by phone or text) as soon as possible in order for us to give the slot to someone else to avoid the appointment being wasted. In 2016 a staggering 2338 appointments totalling 54 days of practice opening hours (566 hours) were lost due to patient non-attendance.


If you have provided your mobile phone details, we will send you reminders by text about your upcoming appointment.

 
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